5 Biggest Food Delivery Risks When Ordering from Restaurants


When you’re ordering food from a delivery service, there are some things to be concerned about. What if you order and don’t get what you ordered specifically? Or even worse, can you order something and it ends up being contaminated due to the shipping process? What about your privacy and personal data? What if your product was tampered with? Or how about whether the food you ordered was delivered with the same quality as promised? All of these questions come to mind and can easily be answered in this article.

Keep in mind that you are ordering online when you order from a food delivery service, so you need to remain protected and anonymous. If you’re a restaurant owner wanting to opt into these new delivery methods, read ahead to better inform you about preparation.

My Personal Information

Order online logo on a delivery box

Back in the day, when you wanted to order with a delivery service, you simply ordered, and then a delivery driver hired by the restaurant (which still exists for some restaurants) would deliver your food. You either paid with cash when the delivery driver came, or you provided a credit or debit card by phone.

Today, it’s not so different, but most of your personal information with cellular technology is often transferred to the restaurant and then stored on devices and in other systems. This can cause a security breach when it comes to a hacker hacking your customers’ information. If you are a restaurant owner, you could be at risk for a large amount of legal issues that could ensue because of your lack of protecting customer data. With cybercrime on the rise, you need to do everything you can to make your website and your data systems extremely secure. Not only this, but the more third-party delivery applications you use, the more likely you are to have a security breach.

Is the Food Safe?

When you’re delivering food, you need to make sure that there are safety regulations in place with delivery, just as there are with prepping and cooking the food for customers. The same rules should be in place for delivery as there are for dine-in in restaurants. Many of these are health and safety regulations. You need to make sure that if you’re delivering hot food, it will stay hot until it reaches the customer (above 165 degrees to ensure no bacteria growth). If it’s cold food, you need to ensure that the food stays below 40 degrees but above 32 to avoid freezing and bacteria contaminating your product. Even if a third party delivers food, you need to make sure that they are handling the food properly to ensure that there is no cross-contamination taking place as well.

Can the Food be Tampered With?

You might want to opt into getting some sort of protective container that cannot be tampered with. This doesn’t mean it can’t happen between your door and the customer, but the chances will be greatly reduced because nobody wants to waste time messing with things that are difficult.

Food Quality

Thank you sticker for ordering online

Making sure your food is of the best quality even when delivering (by look, taste, and texture) is still just as important as when you’re handing out food at your restaurant. The quality of food is very important as it makes or breaks your business. A perfect example of this is Pizza Hut, which capitalized much on food quality and eventually was included in the list of the 200 Most Influential Brands in the World.

Driver Problems

Make sure that you realize the risks of having drivers, carriers, and more. Make sure you protect yourself from your driver’s mistakes if they have their own vehicle (or make sure they’re covered by your insurance). Other than this, you have risks like crime, theft, and personal injury to worry about. Make sure you have plenty of safety training in place to protect your deliverer.

What are the Benefits of Ordering Food from Restaurants?

Food delivery

Ordering food from restaurants online has become a popular choice for many, offering a range of benefits that cater to the modern diner’s needs. After discussing the risks, we’ll now break down some of the key advantages of ordering food from restaurants online, highlighting how it can enhance your dining experience and lifestyle.

Effortless Accessibility

One of the foremost benefits of ordering food online is the sheer ease of access it provides. With just a few taps on a smartphone or a few clicks on a computer, you can browse menus, make selections, and place orders without ever having to leave your home or office. This accessibility is particularly valuable for those with tight schedules or for moments when going out to eat or cook is not feasible.

Wide Variety of Choices

Online ordering opens up a world of culinary choices right at your fingertips. You’re not limited to the restaurants within walking distance or those you’re already familiar with. Instead, you can explore new cuisines, discover new restaurants, and experiment with different dishes, all without having to travel further than your front door.

Customization Options

Ordering online allows for easy customization of your meal. Whether you have dietary restrictions, allergies, or just personal preferences, you can often specify exactly how you want your meal prepared. This level of detail ensures that what you receive is exactly what you wanted, tailored to your taste and needs.

Transparent Pricing

When you order online, the prices of all items are clearly listed, allowing you to make informed decisions based on your budget. Additionally, many platforms show you the total cost of your order, including taxes and delivery fees, before you finalize your purchase, eliminating any surprises upon delivery.

Time Savings

The convenience of online ordering is a significant time-saver. It eliminates the need to travel to a restaurant, wait to be seated, order your meal, and then wait again for the food to be prepared. Instead, you can use that time to relax, work, or enjoy with family or friends, making the most of every minute.

Promotions and Discounts

Many restaurants offer special promotions and discounts exclusively to their online customers. This can include percentage discounts, buy-one-get-one-free deals, or free delivery. Such offers make ordering online not just convenient but also more cost-effective in many cases.

No Pressure Ordering

Ordering food online removes the pressure that can sometimes come with ordering over the phone or in person. You can take your time browsing the menu, making decisions, and customizing your order without feeling rushed or worried about holding up a line.

Contactless Delivery

In today’s world, minimizing contact can be a significant concern for many people. Online ordering often comes with the option for contactless delivery, where the delivery person leaves your order at a designated spot. This feature provides peace of mind for those looking to reduce direct interaction with others.

Interesting Facts About Online Food Delivery

Delivery written on a paper bag

The rise of online food delivery services has changed the way we think about dining, bringing the restaurant experience into the comfort of our homes. This convenience has led to a surge in popularity, making online food ordering a staple of modern life. Here, we dive into some intriguing facts and statistics that highlight the growth and impact of this industry, shedding light on its importance in today’s digital age.

  • Exponential Growth: The online food delivery market has seen remarkable growth, with projections suggesting it could reach over $200 billion globally by 2025. This rapid expansion reflects changing consumer behaviors and the increasing reliance on digital solutions for daily needs.
  • Popularity Among Millennials: Millennials are the biggest supporters of online food delivery services, with over 60% reporting they prefer to order food online instead of dining out. This demographic’s preference for convenience and variety has significantly contributed to the industry’s growth.
  • Variety is Key: One of the main reasons people choose online food delivery is the access to a wide variety of food options. Studies show that consumers appreciate the ability to explore different cuisines and restaurants, making variety a crucial factor in the service’s success.
  • Impact of Technology: Advances in technology have played a pivotal role in the growth of online food delivery. Features like real-time tracking, easy payment options, and AI-driven recommendations have enhanced the user experience, making ordering food online more appealing and efficient.
  • Frequency of Use: Statistics indicate that the average person orders food online at least twice a week. This frequency underscores the integral role that online delivery services play in the lives of many, catering to the demand for quick, convenient meal solutions.
  • The Role of Apps: Mobile applications account for a significant portion of online food orders, with some platforms reporting that over 70% of their orders come through apps. The convenience and accessibility of app-based ordering contribute to its popularity among users.
  • Consumer Spending: On average, consumers spend more on online food orders compared to dining out. This trend is partly due to the convenience factor and the willingness of consumers to pay a premium for delivery services.
  • Preference for Contactless Delivery: The demand for contactless delivery options has surged, particularly in response to health and safety concerns. Many consumers now prefer this method, leading to its widespread adoption across the industry.


In summary, while the convenience of ordering food from restaurants online offers numerous benefits, it’s essential to be aware of the risks involved. However, by choosing reputable services and being clear about dietary needs, consumers can mitigate many of these risks. As the food delivery industry continues to evolve, it’s likely that solutions to these challenges will emerge, making the process even smoother and safer for everyone involved. In the meantime, being informed and vigilant can help ensure that your experience with online food delivery is as enjoyable and risk-free as possible.

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