When one is looking for paraphernalia, it is important to make sure you get what you want. There are many choices in the market, and different items serve different purposes. If you can get a little information before going shopping, then your experience will be much better, and you’ll get exactly what you’re looking for.
If the head shop owner does not know about the products they offer or doesn’t know how to answer your questions, this may not be the best place to find what you’re looking for.
A good head shop owner should know their products. If they don’t seem knowledgeable, do not expect quality customer service either. A great way to see if head shops online are up-to-date is to see if the products are:
1. Lab Tested
For quality assurance, you should always choose to buy your glass from a reputable brand that has lab test results. It is easy to verify by looking for pictures or lab reports on the company’s website. When in doubt about upstart head shops online, contact them and inquire.
2. Will They Do A Custom Etch For Your Product?
A nice touch when buying bubblers is personalized engravings; this can be anything from initials to logos or designs. You can ask if they offer custom work, but be sure that the person you are speaking with knows what you want done on your new piece (don’t assume). Be prepared to pay more for this service – it takes time and skill (or the assistance of a laser engraver).
3. Is That Logo Theirs Or Stolen?
Many glass companies like to crop (and watermark) pictures from other sites. When buying online, you can check if it’s original by uploading it into TinEye or Google images.
It will tell you where else that image is used. Although this doesn’t always work it’s still a good way to weed out replica makers.
Another red flag is logos that are too similar to existing brands. If it looks unlikely that true artists would have made your piece, there are likely some unnatural changes being made during production.
4. Are They Selling Authentic Products?
Many companies use the popularity of other glassmakers to sell their own products. Counterfeit or replicas may be sold as authentic pieces from those companies at a discounted price because they have been modified.
At times it can be hard to tell what is an original and what’s not, but you should always ask if they’re selling counterfeits.
5. Ask About Shipping Times And Costs
One great way for a head shop owner to guarantee your future business is by offering reasonable shipping charges and a time frame.
Shop around and make sure you contact them first with questions before purchasing so you know how long it will take them to get your package to you. Your satisfaction with their customer service is more likely if they offer a quick turnaround, especially on custom work.
6. What Is Their Return Policy?
Although most head shops online have similar return policies, it’s good to get confirmation from the owner before you place an order rather than find out afterward that you can’t return a product for a refund or store credit.
If they don’t accept returns at all, this might be a sign of counterfeit products being sold! Keep in mind that some glass pieces are created by hand, and slight variations may exist between each piece.
But if the shop frequently has customers returning the same item repeatedly, then perhaps there is something wrong with their items in general. So choose the online head shop that you feel has all things you need and buy your accessories.