Cloud Phone Vs. Traditional Phone – Which is the Better Choice?

Choosing the right business phone system is crucial for effective customer service and collaboration. Cloud phone solutions simplify this, offering flexible packages that suit your budget.

These solutions convert analog voice signals into data packets transmitted over your internet connection. They also offer unified communication solutions, including video calling and conferencing.

Cost-effectiveness

Many business owners find upgrading items like computers, furniture, or old copy machines easier than their phone systems. This is because upgrading a traditional phone system involves costly hardware and careful planning. However, with a robust cloud phone system, upgrading features is as simple as updating your online account.

Businesses can save money by reducing their monthly phone bill by 40-80%. Cloud-based telephony systems are more scalable than traditional landlines, eliminating each new line’s upfront cost.

In addition, a cloud-based phone system can help your team become more efficient with advanced call-handling features like auto attendants and call queues. It also provides a lower price structure for local, toll-free and global calls. A reliable cloud PBX provider such as Telzio offers these advanced calling features at a fraction of what you’d pay with traditional phone service. This makes it a great choice for small businesses looking to streamline their communications expenses.  A traditional cell phone may feel like your in the 90s, but it can work out well.

Scalability

The best business phone systems for small businesses are cloud-based. They allow a flexible mobile workforce and eliminate the need for costly hardware, such as phones and desk phones. Their off-site data centers make them more resilient and can operate in a disaster recovery environment.

Unlike traditional phone services operating over copper wires, cloud-based systems utilize VoIP technology and are hosted off-site. This means that they can be accessed anywhere there’s an internet connection, and you don’t have to worry about your company losing connectivity during a natural disaster or power outage.

Moreover, a good virtual business phone system can offer you a choice of local and toll-free numbers and additional features like click-to-dial CRM integration. These unified communications features allow your team to communicate effectively with customers and each other, increasing productivity and customer satisfaction. Many of these systems are subscription-based with recurring fees, making them cost-effective for most small and medium enterprises.

Convenience

Cloud telephony provides flexibility to remote employees as it does not require telecommunications infrastructure at the office. It also reduces employee expenses because companies do not have to reimburse employees’ cell phone and home phone bills.

Another benefit of cloud telephony is that it allows you to access your business number from any device. You can make or receive calls from your laptop, tablet, or smartphone and still be connected to the office phone system. Finding a provider that offers mobile device support and advanced features like auto-attendants, voice and video conferencing, and ring groups is important.

A cloud-based solution is scalable, meaning it can grow as your company grows. This saves you money on hardware maintenance, software updates, and advanced administration costs. However, you should note that a cloud-based system depends on a stable and reliable internet connection. This could affect productivity if your company has intermittent Internet connectivity issues.

Reliability

In addition to cutting upfront costs of up to 80% compared to landlines, cloud phone systems offer additional features that help your business become more efficient and competitive. Unlike traditional landlines, most cloud PBX solutions have advanced unified communication features such as auto attendants, voicemail to email, call recording and more. Make a list of all your team’s telephone-related needs and look for a system that can offer all these features in one package.

The hardware appliances are kept offsite in a data center with a hosted cloud phone system. This means that a power outage or even an internet connection can cause less disruption to your callers. Advanced features on a cloud phone system can also migrate calls to wireless backup devices.

Having a reliable communications system is essential to the success of your business. Consumers expect high customer service and will be more inclined to buy products from companies that provide excellent customer experience.