When it comes to visiting opticians in Essex, you probably know that they will start by asking you some general questions related to your health, sight problems, and family’s ocular health history.
But what do you expect from the optician you go to? In depth knowledge of optical health? Some technical expertise? What about a comfortable and clean environment, friendly welcome, patient first approach?
Recent surveys show that contact lens wearers value customer service more than anything else, including the price when making a final decision of choosing the right optician.
To help you out, Grays Opticians have pulled together a list of the 5 Things You Should Expect From Your Optician to make sure they offer great customer service.
5 Things You Should Expect From Your Optician
1. Knowledge & Expertise
The expertise of the optician is vital, giving people complete confidence that their well-being is in good hands.
You should expect that your optician is not only up to date with the latest technology and science but also with the regulatory standards as well.
2. Professional Practice
The eye test time is the second most important factor for customers when it comes to priorities. A good optometrist won’t skimp on devoting their time to the clients. They will take their time to listen to customers, put them at ease, and explain the process they are undertaking.
Access to the most advanced equipment is an indicator of good practice.
3. Opticians skills
Having vast knowledge, high tech equipment, and skills is of no value if your customers are not feeling comfortable and at ease.
An optician must have a friendly and welcoming attitude, communication skills and ethics to make customers feel safe, informed, and cared for.
4. Quality Products
When people looking for opticians in Essex, another factor that ranks highly in their priorities is style and range of frames availability.
This means that the role of your optician is not only to correct your vision but also to complement your style and help you in finding lenses and frames in which you can feel confident and comfortable.
5. Ease of Use
Ease of ordering and buying and ease of booking an appointment is always important. In today’s fast paced and digital world, the internet gives us a lot of ways and smart tools for making an appointment, ordering and purchasing things quickly and simply.
However, Grays Opticians always take into account customers span of age, because some customer prefers older methods. This means that a good optician has the flexibility and is willing to take your orders and bookings in any way you find most convenient, whether through email, phone, online, post, and so on.
The Takeaway
Unlike before, and even despite cheap eyewear these days, customers now more value a great service provided by independent and professional opticians than ever before because the service they receive is making a difference whether or not their confidence and vision will be as they have expected.
After all, buying frames and lenses are not like buying a cheap fuse for a plug!